Do you deliver in the local Dallas Fort Worth metroplex?
We will deliver if drivers are available, but only to hair salons and/or verified beauticians.
Please note, there will be a $10-$20 delivery fee depending on delivery address.
How much does shipping cost?
Standard shipping is $10.
For orders that are $150 or more, shipping is free.
Signature delivery confirmation is and additional $3.15.
Overnight shipping is $30. It includes signature delivery confirmation.
When will my order be shipped?
Our standard processing time for orders is 1 to 3 business days. Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am CST.
Example 1: An order is placed at 8:59 am CST on Thursday. It can potentially be processed and shipped on that Thursday.
Example 2: An order is placed at 9:30 am CST on Friday. It will be processed and shipped on the following Monday.
When will i receive my tracking number?
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.
How long does it take to receive my order?
All orders are delivered on business days, Monday through Friday. Orders are not delivered on weekends.
Orders shipped with standard shipping are processed and shipped within 1 to 3 business days.
Orders are delivered by the postal carrier within 3 to 5 business days.
Orders shipped with overnight shipping are processed and shipped within 1 business day. If the order is placed before 9 am CST, the order will ship the same day and arrive the following business day.
If the order is placed after 9 am CST, the order will ship the next business day and arrive 2 business days after your order is placed.
Do you ship internationally?
International orders may occur customs and duties fees which are not included in the purchase price. B. Luxx Brand is not responsible for these fees, they are the sole responsibility of the customer and will be accessed prior to shipment.
My tracking number is showing delivered, but I haven't received my package - what do I do?
We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx (overnight delivery) is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS. If your shipment can't be located, please contact us for assistance.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
Do you ship to P.O. Boxes?
We only ship to P.O. boxes when using standard shipping. If you are using express or signature required shipping, you must enter a valid residence, company or hotel address for a successful delivery.