Returns & Exchanges
We make every attempt to represent our products accurately and want our customers to be happy with their purchase.
We understand, though, that in some cases customers may request a return.
Though WE DO NOT OFFER REFUNDS, customers may exchange UNUSED ITEMS IN THE ORIGINAL PACKAGING within 5 business days (postmark must be within 5 days of delivery date confirmation) of receiving their order.
That means you can only return it in the exact condition as it was received. If you try on, cut or modify the lace, apply the items, color, style, comb, wash, use or alter any part of
the item, we will not honor an exchange or offer store credit.
Please understand that these policies are necessary health precautions and we will adhere strictly to them.
Once we validate your return, stock wigs may be exchanged for another stock wig or for a custom made wig (of equal or lesser value) & is subject to a 15% re-stocking fee.
All approved returns will be subject to a 15% restocking fee to cover shipping charges.
To request an exchange, send an email to firstname.lastname@example.org. You must contact us prior to sending your return so we can provide your free return shipping label.
Requests for refunds on merchandise returned without contacting us will not be honored.